📦 Are all products available as pre-order?

Yes. All products are made available on a pre-order basis. Each product has a different preparation time depending on the type of item and the work involved.

⏳ How long does my order take?

The lead time varies depending on the product. Please refer to the individual product page for the estimated preparation time before placing your order.

💳 Do I need to make full payment?

Yes. Full payment is required at the time of purchase to confirm and secure your order. We do not accept partial payment or cash on delivery.

🚚 When will my order be shipped?

Your order will be shipped once all items in your order have been completed and are ready for dispatch.

Please note that if your order contains multiple items with different lead times, the order will generally be shipped together once all items are ready.

❌ Can I cancel my order?

Orders cannot be cancelled once payment has been made and the order has been confirmed, as preparation may begin immediately.

💰 Do you offer refunds?

All purchases are non-refundable. Refunds are not provided for change of mind, incorrect selection, or delays caused by the courier.

📦 What if my order arrives damaged or incomplete?

Please contact us within 48 hours of receiving your parcel and provide clear photos/videos of the package and affected item.

We will review the issue and assist accordingly.

📝 Important Note

Please check the product description, lead time, quantity, shipping details and order information carefully before completing your purchase.

By placing an order, you acknowledge and agree to our Pre-Order, Lead Time, Full Payment and No Refund Polic